Insights
Field notes on enterprise technology readiness, governance, and adoption
Practical perspectives from enterprise engagements, written for executives and PMOs navigating ERP, data, digital transformation, and AI initiatives.
Why ERP Replacements Stall Before They Start
Most failed ERP projects don't fail in the build. They fail in the months before anyone signs a contract, when scope, sponsorship, and the business case were never actually agreed.
Your Data Warehouse Migration Needs a Change Plan, Not Just a Cutover Plan
Migrating to a new data platform is a technical project. Getting the business to trust and use the new reports is a change management project. Most programs only staff for the first one.
Why Most AI Pilots Never Scale (And How to Fix It)
Pilots succeed in the conference room and stall in production. The reason is rarely the model. It's almost always how clearly the objective was clarified, or how well the organization was brought along.
ADKAR Meets AI: Applying Change Management Discipline to AI Adoption
AI adoption fails the same way every other major change fails: when Awareness, Desire, Knowledge, Ability, and Reinforcement are treated as soft skills instead of project deliverables.
The PMO's New Mandate: Governing AI Initiatives Without Slowing Them Down
AI portfolios need more governance than typical IT projects, but a heavy-handed PMO will just push initiatives into the shadows. Here's how to govern without strangling.
Building an AI Governance Model That Doesn't Gather Dust
Most AI governance documents are written once, approved, and never opened again. A governance model only works if it's built to be used.
From IVR to Intelligent Virtual Agents: A Practical Roadmap for Contact Center Automation
Replacing a legacy IVR with a virtual agent is a sequencing problem as much as a technology one. Get the order wrong and you'll frustrate customers and staff at the same time.
Digital Transformation Is a People Project With a Technology Budget
The technology line items get the budget headlines. The change management line items determine whether the transformation actually sticks.
Five Questions Every Executive Should Ask Before Funding an AI Use Case
Before approving the budget for the next AI initiative, these five questions will tell you more than any vendor demo.
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