Enterprise Technology Implementation & Change Leader · PMP, ITIL, PROSCI ADKAR, CSM, Azure AI Engineer
Turning Enterprise Technology Ambition into Business Reality
I help organizations assess readiness, build adoption strategies, and successfully implement enterprise technology initiatives, from ERP and data platforms to digital transformation and AI, that deliver measurable business value.
Key Services
Four ways to close the gap between technology ambition and delivered capability
Each engagement is scoped to where you are today, from a first readiness diagnostic to full program delivery.
The ACTION™ Framework
A proprietary, six-step framework, not a generic checklist
ACTION™ is a proprietary, six-step framework for taking enterprise technology initiatives, from ERP and data platforms to digital transformation and AI, from first idea to sustained, scaled impact. At its core, it answers one question: how do we get from today's reality to the future state. It does that by working through the six questions executives actually ask, in order: how ready are we, what should we do first, how do we govern it, how do we implement it, how do we get people to adopt it, and how do we sustain the value.
- A
Assess
Establishes a clear, evidence-based picture of where the organization actually stands today, before any major technology or transformation decision gets made.
- C
Clarify
Turns a vague technology ambition into a specific, prioritized set of objectives and use cases worth funding.
- T
Transform
Builds the governance and operating model the initiative will actually run on: decision rights, funding gates, and oversight, defined before launch, not after a crisis.
- I
Implement
Brings program and project management discipline to delivery and deployment, so the initiative actually ships on the terms it was approved under.
- O
Organize
Manages the human side of the initiative: who is affected, how they're brought along, and how resistance is identified and addressed.
- N
Nurture
Keeps the initiative alive after go-live with the governance, metrics, and roadmap needed to improve continuously and scale beyond the pilot.
Why Enterprise Technology Initiatives Fail
The failures are predictable, and preventable
Industry research and field experience tell the same story: most enterprise technology initiatives, ERP rollouts, data programs, digital transformations, and AI pilots alike, never reach their intended scale or value. The cause is rarely the technology itself. It's almost always one of these six gaps, the same six steps the ACTION™ framework is built to close.
Readiness was assumed, not assessed
Leadership skips a real assessment of data, process, and governance maturity, and finds out the gaps the hard way, mid-project.
No clear objective or use case
New technology gets pursued because it's the trend, not because it's tied to a clarified, prioritized use case with a quantified business outcome.
No governance or operating model
Initiatives launch without a defined governance structure, so no one is positioned to make the hard calls when they inevitably come up.
Weak delivery discipline
Pilots stall in "pilot purgatory" because of unmanaged risk, scope creep, and unclear ownership during delivery.
People were never brought along
Employees encounter the change late, fear what it means for their role, and resist a tool they were never consulted on.
No plan past launch
Momentum and budget move to the next initiative, leaving no one watching adoption, performance, or scale once the launch is over.
Why Work With Me
A rare combination: strategy fluency, delivery discipline, and change leadership
One leader, both sides of the equation
Most enterprise technology engagements are led by either a technologist or a change manager. I bring strategy, delivery, and adoption together under a single point of accountability.
A proprietary framework, not a generic checklist
The ACTION™ framework gives executive teams a shared, repeatable language for evaluating readiness, governance, and adoption, not a one-off slide deck.
Certified across the full delivery lifecycle
PMP, ITIL, PROSCI ADKAR, Scrum, and Azure AI Engineer certifications mean governance, change, and technology fluency in one engagement.
15+ years in enterprise delivery
From ERP implementations to contact center automation to security operations: a track record across the project types that matter most to your business.
Featured Experience
Enterprise delivery experience across the initiatives that matter most
ERP & Enterprise Systems
Implementation leadership for ERP and core enterprise systems, from business case through go-live, across financial services and public sector environments.
Data & Analytics Platforms
Program leadership for data warehouse, business intelligence, and analytics platforms that underpin enterprise decision-making.
Digital Transformation & Modernization
Large-scale modernization programs spanning legacy system replacement, infrastructure upgrades, and enterprise architecture.
Communications & Contact Center Technology
Unified communications, IVR modernization, and contact center automation programs that reduce friction without sacrificing the human touch.
Microsoft Ecosystem Projects
Delivery leadership across Microsoft Azure, Copilot, and Power Platform implementations integrated into enterprise architecture.
Security Operations Transformation
Governance, vendor management, and delivery oversight for security operations modernization and tooling consolidation.
Change Management Initiatives
ADKAR-based change strategy, stakeholder engagement, and adoption measurement for enterprise technology rollouts.
AI & Conversational AI Implementations
End-to-end delivery of enterprise AI and conversational AI programs, including healthcare AI and virtual assistant solutions, from use case selection through production rollout.
PMO Governance & Delivery
Design and operation of PMO governance models that bring discipline and visibility to multi-workstream technology portfolios.
What Clients Say
Trusted by leaders navigating complex technology change
“Working with [Name] gave our leadership team the clarity and confidence to move forward with AI adoption.”
“The ACTION™ framework gave us a shared language for talking about AI readiness across IT, operations, and the executive team.”
“We had the technology. What we were missing was the governance and change management discipline to make it stick. That's what this engagement delivered.”
Client testimonials available upon request.
Ready to find out where your organization actually stands?
A discovery call is the fastest way to find out whether you need a readiness assessment, a strategy engagement, or delivery leadership, and to see whether we're a fit.