About
Bridging strategy, technology, and people
A background built specifically for the work enterprise technology implementation requires: delivery discipline, change leadership, and depth across ERP, data, digital transformation, and AI.
Professional Biography
A track record built across the full lifecycle of enterprise technology
I help organizations bridge the gap between strategic technology ambition and operational execution, across ERP, data and analytics, digital transformation, and AI. Over 15+ years leading enterprise technology programs, I've seen the same pattern play out again and again: the technology works, and the initiative still fails because alignment, governance, or adoption was never built into the plan.
My work sits at the intersection of strategy, technology delivery, and organizational change. I partner with executive, business, and technical teams to ensure that enterprise technology initiatives are designed, implemented, and adopted in a way that delivers sustained business value.
Rather than focusing on a single layer of execution, I work across the full lifecycle of transformation, from early assessment and solution definition, through implementation and deployment, and into adoption, governance, and continuous improvement. This ensures that alignment, readiness, and operating model considerations are embedded from the start, not treated as afterthoughts.
My experience spans hands-on delivery and leadership across ERP and enterprise systems implementations, data warehouse and analytics programs, digital transformation and infrastructure modernization, contact center automation, Microsoft ecosystem projects, security operations transformation, and AI and conversational AI initiatives, including healthcare AI. Across these programs, I have combined technical understanding with structured program leadership and ADKAR-based change management to drive successful outcomes in complex environments.
That breadth of experience led to the development of the ACTION™ framework, a structured approach for guiding enterprise technology initiatives from assessment through implementation to sustained adoption and value realization. ACTION™ brings together readiness, governance, delivery execution, change leadership, and continuous improvement to ensure that transformation efforts do not just go live, but continue to deliver impact over time.
Busola Akinwumi
Enterprise Technology Implementation & Change Leader
PMP, ITIL, PROSCI ADKAR, CSM, Azure AI Engineer
- Experience
- 15+ years
- Availability
- Available for remote and on-site engagements
“Technology doesn't transform organizations. People, with the right strategy and the right support, do.”
I lead from the belief that successful technology delivery is a people discipline first and a technical one second. Every program I run is built on three commitments: clarity on the business outcome before any technology decision, governance rigorous enough to catch problems early, and a change management plan that treats adoption as a measurable deliverable, not an afterthought.
I work as an extension of the executive team, not a vendor handing off a deck. That means candid reporting, even when the news isn't good, and a bias toward decisions that hold up after the engagement ends.
Certifications
Certified across strategy, delivery, governance, and change
PMP
Project Management Professional
Project Management Institute
ITIL
ITIL Foundation
AXELOS / PeopleCert
COBIT
COBIT 5 Foundation & Implementation
ISACA
PROSCI ADKAR
Change Management Certification
Prosci
CSM
Scrum Certification
Scrum Alliance
Azure AI Engineer
Microsoft Certified: Azure AI Engineer Associate
Microsoft
Education
Master's Degree, Information Systems
Graduate Institution
Bachelor's Degree, Computer Science
Undergraduate Institution
Industries Served
Key Achievements
Selected highlights from enterprise engagements
Led ERP and enterprise systems implementations for organizations in financial services and the public sector.
Directed PMO governance models adopted across multi-workstream, multi-vendor technology portfolios.
Delivered infrastructure and data warehouse / analytics modernization programs underpinning enterprise reporting and decision-making.
Built and deployed ADKAR-based change management programs for enterprise platform rollouts affecting thousands of end users.
Provided program and vendor governance for security operations modernization initiatives in regulated environments.
Led enterprise AI and conversational AI implementations spanning healthcare, contact center, and customer experience environments.
Developed the proprietary ACTION™ framework for evaluating technology readiness, governance, and adoption across ERP, data, digital transformation, and AI initiatives.
Ready to find out where your organization actually stands?
A discovery call is the fastest way to find out whether you need a readiness assessment, a strategy engagement, or delivery leadership, and to see whether we're a fit.